Questions and Answers about Previously Owned YAMAHA and KAWAI Pianos
Seasoned for Worldwide Distribution
Question: Where are these previously owned YAMAHA and KAWAI pianos made?
Answer: All previously owned YAMAHA and KAWAI pianos are made exclusively in Japan.
Question: Where does Frank & Camille’s West procure the used pianos?
Answer: Frank & Camille’s West associates search Japan for pianos that qualify according to various grade specifications.
Question: Won’t the Japan-manufactured pianos develop physical problems once shipped to the United States?
Answer: No. YAMAHA and KAWAI pianos are built on the same production and assembly lines. All piano serial numbers are in consecutive order regardless of destination. Used pianos imported by Frank & Camille’s West have compatible interchangeable parts with units sold by YAMAHA Corporation of America.
Question: Did not the first YCM imported pianos have dryness issues with cases and pin-blocks when they arrived from Japan?
Answer: Yes, but the dryness problem was limited strictly to the very first batch shipments. The issue was resolved within the first few months of production.
Question: Will the difference in climatic conditions in the United States and Japan affect the pianos?
Answer: Climatic conditions in the United States are not radically different from weather conditions found elsewhere on the globe. If you look on a globe you will notice Japan falls in the same laditude as Washington DC. And both countries have much of the same climates.
Question: YAMAHA Corporation of America label these pianos as “Gray Market” products as they are distributed by non authorized wholesalers misrepresenting the pianos as having the same quality as regular YAMAHA products. What is the company’s response to this?
Answer: Frank & Camille’s West does not sell Gray Market goods nor operate unethically in the business. The Webster definition for Gray Market refers to a place or system that sells scarce goods at higher prices than the average.
Question: How does the label “Seasoned for Destination” relate to the used pianos your company imports?
Answer: The claim that any given piano manufacturer can season the pianos for their destination in order to determine the moisture content for the product’s wood material, stated by a YAMAHA Corp. of America representative, is misleading. Pianos imported by the Frank & Camille’s West can be found in different US locations with any given weather condition, fully functional and serving its original purpose.
Question: What is the Frank & Camille’s West warranty backing?
Answer: As a general rule piano manufacturers do not offer warranties aside from the original customer. Dealers are responsible for the warranties of the used piano they sell. Most of our used pianos come with a ten year warranty.
Comment: Famous pianist Victor Borge repeatedly stated that the middle pedal in three pedal pianos only separates the left pedal from the right.
Question: Does a crack in the soundboard affect tonal quality?
Answer: Most used grand pianos have one or more cracks in the soundboard. This is characteristic of expensive pianos made from higher grades of European solid spruce and similar woods. If the crown of the soundboard is intact, a crack is unlikely to affect the tonal quality of the piano.
Question: How is a true crack in the piano identified?
Answer: A true crack runs from the top through the soundboard and will allow light from a flashlight shine through (from bottom to top). However, most cracks do not greatly affect the piano.
Comment: Cracks are not synonymous with minor seam separation or pressure ridges. These do not adversely affect the piano and are for cosmetic purposes only. Furthermore, these seams serve as expansion joints and allow slight openings under extremely dry period regardless of local weather conditions. As with other similar products, the openings tighten up as the humidity level increases.
Question: What is your grading system and is it used by other piano manufacturers?
Answer: Frank & Camille’s West has no grading system. All our imported Yamaha and Kawai pianos are restored to like new condition
“A Grade” refers to an upright or grand piano ready for sale with only minimal preparation required.
“A minus (A-)” and “B plus (B+)” pianos exhibit some wear but are still very saleable products.
“B Grade” pianos are heavily used pianos that may exhibit imperfections such as case blemishes, soundboard cracks, finish fissures, etc. In case of minor treble wire strings corrosion, a ScotchBrite brand pad may be used to remove all residues.
Question: Why does the Frank & Camille’s West sell previously owned or used YAMAHA and KAWAI pianos?
Answer: To be honest, it’s primarily for profit. Aside from commercial interest, Frank & Camille’s West is satisfied to provide customers with high quality pianos at attractive prices. Frank & Camille’s West supply many dealers with used Yamaha and Kawai pianos.
Question: Why should customers buy used pianos, particularly those imported by Frank & Camille’s West?
Answer: New Japanese and Korean made pianos are sold at skyrocket prices. Frank & Camille’s West sells the very best in used pianos. Our company has built its reputation on honesty, credibility, and integrity. The company’s principals and founders have been selling pianos since 1956. Since 2009, the principals have been an established supplier of used YAMAHA and KAWAI grand and upright pianos to piano merchants. When you buy from Frank & Camille’s West, you know that you are buying with full confidence. Start turning out profit today and buy from Frank & Camille’s West!